Support
Watch how-to videos, explore FAQs, or submit a service request to our customer service team. We’re here to help.
Helpful Tips
These how-to videos will make operating and maintaining your product easy.
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Maintenance Tips
Once your windows are installed, you'll want to care for them so they look great for years to come.
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Dealing with Seal Failure
Windows that appear foggy may be suffering from seal failure. Learn what causes this issue and how you can fix it.
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How to Fix Dropping Windows
Fixing a window that won't stay up is easy and only requires a screwdriver.
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How to Operate Single-Hung or Double-Hung Windows
Learn how to operate your new single-hung or double-hung windows.
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How to Operate Sliding Windows
Learn how to operate your new sliding windows.
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How to Control Condensation
Do you have condensation on your windows? Find out why, and learn how to control indoor humidity in this video.
Do you have specific questions about operating and maintaining your new windows? Get in touch with us.
If you have questions, we have answers.
Frequently Asked Questions
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We offer a variety of payment methods and financing options (subject to approved credit) depending on promotional period. Please contact us for more information regarding available options.
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The majority of our replacement windows are installed from the outside. In some situations, it may be necessary to install from the inside. On the day of installation, your installation expert will assess your unique situation and explain the process that will best suit your home.
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Window World installs replacement windows year-round. An average installation will take only one day. Our crews install one window at a time and are trained to do what they can to minimize heating/cooling loss. The energy savings from your new windows will recover any incremental energy costs incurred during their installation many times over during their lifetime.
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Please take down curtains, blinds, or any other window treatments. Security sensors should also be removed and turned off by your security company. Please provide our installation expert with a clear path to the window(s) being replaced by moving anything that may be in the way. It is also advisable to remove all wall decorations from the walls close to the windows as they may fall during removal or installation.
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Generally, replacement windows can be installed within 4-8 weeks from the date that the final measurements are taken. The type of window being installed and type being removed helps determine the amount of time needed to complete the job. On average each window takes about 30-60 minutes. Trim work and cleanup will require additional time to complete. An average job will take a single day.
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Window World replacement windows come with an all-inclusive limited lifetime warranty. Contact us for more details.
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After installing your new replacement windows we remove all old windows from your property and dispose of them properly. If you wish to keep your old windows or storm windows, please notify the installation crew as soon as they arrive for your installation.
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Most of the issues encountered by our customers are easily corrected and don't necessarily mean that there is a problem with your window. As a first step, we recommend you visit the Support page of our website for troubleshooting tips and advice on correcting common issues.
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Window World of Southern Maine specializes in a wide selection of vinyl replacement windows, including double-hung, casement, bay, bow, and custom-shaped windows. All products are designed for energy efficiency and durability, and are made in the USA.
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Yes, we offer Energy Star-certified windows with features like Low-E glass and argon gas insulation. These energy-efficient replacement windows can help lower your energy bills by up to 12% and improve your home's comfort year-round.
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Window World of Southern Maine is locally owned and nationally backed, providing professional installation, comprehensive warranties, and guaranteed low prices. Our team is known for quality workmanship and excellent customer service, as reflected in our positive local reviews.
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Yes, we provide professional vinyl siding installation throughout Portland and the surrounding counties. Our siding options enhance curb appeal, improve energy efficiency, and offer long-lasting protection against the elements.
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We install a variety of entry doors, including front doors, patio sliders, and storm doors. All doors are designed for security, energy efficiency, and style, and are installed by our trained professionals.
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Pricing varies based on window style, size, and project scope. We are known for offering some of the most competitive prices in the region. Financing options are available with approved credit through the Window World Credit Card Program, making it easier to start your home improvement project.
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Window World can install your window and door project in as little as one day. Siding projects typically take a little longer.
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Absolutely. We offer a wide range of customization options for windows and doors, including styles, colors, hardware, and finishes. Our Visualizer tool allows you to preview different options on your own home before making a decision.
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All Window World products are accompanied by comprehensive warranties, encompassing a limited lifetime warranty on windows and doors, including glass breakage. This warranty covers both materials and installation defects, ensuring peace of mind for years to come. Furthermore, our warranties are transferable should you choose to sell your home, allowing the new homeowner to benefit from the same level of protection.
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Our customer support team is available to assist with any questions after installation. We provide guidance on maintenance and care, and our warranty ensures coverage for eligible issues. For additional support, you can contact us directly or visit our support page for helpful resources.